supernormal Refund Policy

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We hope you will enjoy your new Supernormal sunglasses. If the items are not to your satisfaction, we are happy to help you exchange or return them.

If so, please note the following:

Before you send your items back to us you need to send an e-mail to hello@supernormalpeople.com. You will then receive return instructions by e-mail. Do not send anything without contacting us first, as this may lead to longer handling time and delayed refunding.

The item can be exchanged or returned within 14 days of delivery by sending them back unused, in perfect condition and in original wrapping. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to exchange or receive a credit note.

Please note that shipping charges of exchanges or refunds are at your expense.
If the product has a defect, damaged or if the return is due to a mistake made by Supernormal, we will in this case bear or reimburse the delivery cost.

If exchanging or returning items, please note that you are responsible for the product and shipping until we have received the goods. We, therefore, recommend you to choose a safe shipping method.

Your refund will be credited to the original purchaser's credit card after we have received your returned item (in the condition as described above) to the correct destination.

Supernormal is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.