Welcome to Supernormal.
The following Terms and Conditions guide the use of and commerce on our web store.
This is what You can expect from us and what we expect from You.You can shop our product through our web store.
If you have any questions please contact us hello@supernormalpeople.com for help.
All orders are shipped “DDU” “delivered duty unpaid”.
Note, that orders delivered to a destination outside of the EU may be subject to customs duties and taxes.
All merchandise remains our property until payment is fulfilled.
Any attempts of frauds will be reported to the responsible institutions.
Supernormal reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected.
No other payment options in addition to those displayed at checkout are accepted.
Supernormal holds the right to have minor deviations related to how material, color, weight, measurements, or manufacturing, appear on our web store. This also includes type faults, price, and stock changes.
You have to be the majority of age to shop or have a guardian confirming your order.
Leave name and phone number to this person at checkout.
We strive to always process and ship orders within 48h and in no longer than five business days. The order will be sent to the address provided in the checkout process. We operate Monday to Friday with the exception of Lithuanian public holidays.
A preliminary confirmation will be sent by email when your order is placed.
Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact us at hello@supernormalpeople.com
When returning it you are responsible for the goods.
We are not responsible for stolen goods.
LITHUANIA CUSTOMERS • DPD Express Delivery – This service usually takes 1-3 working days.
EU CUSTOMERS • DPD Express Delivery – This service usually takes 2 - 4 working days.
INTERNATIONAL CUSTOMERS • Fedex Express Delivery – This service usually takes 2 - 6 working days.
We hope you will enjoy your new Supernormal sunglasses. If you are not satisfied with your new Supernormal sunglasses, we are happy to assist you with a return.
Contact Us First
Before returning items, please email hello@supernormalpeople.com to receive return instructions. Do not send items without prior contact to avoid delays.
Return Conditions
Items must be unused, in perfect condition, and in original packaging.
Returns or exchanges are accepted within 14 days of delivery.
We do not accept returns of used or processed products.
Shipping Costs
• Within the EU:
We can provide a shipping label. The 20 € return fee will be deducted from the refund.
The service only applies to courier pickup from the specified address.
You may also return the product independently, following our instructions and return policy requirements.
• Outside the EU:
Customers must arrange returns independently, covering all shipping costs, including any customs duties and fees.
Defective Items:
If the product is defective, damaged, or the return is due to our mistake, Supernormal will cover the delivery cost.
Return Address
All returns must be sent via a courier service to:
Mindaugo g. 14B-51, Vilnius LT 03225, Lithuania.
Phone number: +370 670 77019.
The tracking number must be sent to hello@supernormalpeople.com to ensure traceability.
Refund Process
Refunds will be issued to the original credit card after receiving the item in the specified condition.
Customs duties and taxes on orders shipped outside the EU are non-refundable.
For any questions, please reach out to hello@supernormalpeople.com.
All Supernormal eyewear is warranted against breakage due to defects in material or workmanship for two year from the date of purchase. Our warranty is valid only with proof of purchase from an Authorized Supernormal Eyewear Dealer. Supernormal does not warrant any lens against scratches. Scratched lenses are considered as a normal occurrence from everyday use. Alteration, misuse or abuse of a Supernormal product will void its warranty.
If Supernormal products are proven defective, Supernormal will replace them at no cost to you.
Supernormal warranty does not cover lost or stolen items.
So, if glasses are in the warranty period, be careful to always follow the instructions about wearing and storage.
Warranty is available only for:
• Factory defects: always check the eyeglasses for defects like blurry lenses or damaged frame before buying;
• Wrong prescription: If you've received your (sun)glasses with the incorrect prescription, we can offer to remake or refund the order only if it is proven that our technicians have made a mistake.
Warranty doesn't apply if:
• They have been used improperly or carelessly: wearing them incorrectly on the top of your head or not carrying them in the protective glasses case can lead to scratched lenses.
• Side effects that can be easily fixed appear. For example, uneven frames templates happen naturally over time for acetate. Acetate is a hypoallergenic, plant-based plastic made from natural cotton and wood fibers that make it really soft compared to traditional plastic. Flexible and lightweight acetate frames are easy to fix by optician professionals.
• They have been damaged by cleaning without following our care guide;
• Has been in touch with harmful materials: chemicals, saltwater, sand, and sun lotion can cause discoloring to the frames and lenses. The coating on polarised lenses can be damaged due to improper care and the following reasons.
• Has been exposed to a long period of heat, like being kept in the direct sunlight or dried with a hairdryer.
• Any modifications or repairs on lenses or frames made not by Supernormal team;
• Incorrect prescriptions were provided to Supernormal while ordering glasses.
• Accidental loss or damage;
If you have any questions or think that your glasses may be defective – please contact hello@supernormalpeople.com, and our team will be more than happy to help.
6 Force Majeure
In In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by the public authority or similar circumstances Supernormal will apply to Force Majeure. This means that these Terms & Conditions can not or only partly be performed. If this occurs Supernormal will try to inform You about this.
