Terms & Conditions

Welcome to Supernormal.

The following Terms and Conditions guide the use of and commerce on our web store.

This is what You can expect from us and what we expect from You.
These terms and conditions can be adjusted from time to time.

1 General

You can shop our product through our web store.
If you have any questions please contact us hello@supernormalpeople.com
 for help.

All orders are shipped “DDU” “delivered duty unpaid”.
Note, that orders delivered to a destination outside of the EU may be subject to customs duties and taxes.

All merchandise remains our property until payment is fulfilled. 
Any attempts of frauds will be reported to the responsible institutions.
Supernormal reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected.
No other payment options in addition to those displayed at checkout are accepted.
Supernormal holds the right to have minor deviations related to how material, color, weight, measurements, or manufacturing, appear on our web store. This also includes type faults, price, and stock changes.
You have to be the majority of age to shop or have a guardian confirming your order.

Leave name and phone number to this person at checkout.

2 Delivery

We strive to always process and ship orders within 48h and in no longer than five business days. The order will be sent to the address provided in the checkout process. We operate Monday to Friday with the exception of Lithuanian public holidays.
A preliminary confirmation will be sent by email when your order is placed.
Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact us at hello@supernormalpeople.com
When returning it you are responsible for the goods.
We are not responsible for stolen goods.

LITHUANIA CUSTOMERS • Standard Delivery – This service usually takes 1-5 working days.

EU CUSTOMERS • Standard Delivery – This service usually takes 7-12 working days.

INTERNATIONAL CUSTOMERS • Standard Delivery – This service usually takes  14-21working days.

3 Return Policy

We hope you will enjoy your new Supernormal sunglasses. If the items are not to your satisfaction, we are happy to help you exchange or return them.

If so, please note the following:

Before you send your items back to us you need to send an e-mail to hello@supernormalpeople.com. You will then receive return instructions by e-mail. Do not send anything without contacting us first, as this may lead to longer handling time and delayed refunding.

The item can be exchanged or returned within 14 days of delivery by sending them back unused, in perfect condition and in original wrapping. We are unable to take back products that have been processed or used. There are no refunds for sale items, only the possibility to exchange or receive a credit note.

Please note that shipping charges of exchanges or refunds are at your expense.
If the product has a defect, damaged or if the return is due to a mistake made by Supernormal, we will in this case bear or reimburse the delivery cost.

If exchanging or returning items, please note that you are responsible for the product and shipping until we have received the goods. We, therefore, recommend you to choose a safe shipping method.

Your refund will be credited to the original purchaser's credit card after we have received your returned item (in the condition as described above) to the correct destination.

Supernormal is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.

4 Warning

Supernormal eyewear is not designed to protect the wearer from all injury in the event of impact with hard objects or if the lens is not properly secured in the frame.
Supernormal does not recommend our sunglasses to be used while operating a car at night or direct viewing of the sun or strong artificial light sources. Supernormal sunglasses are not recommended for industrial protection.

5 Warranty

All Supernormal eyewear is warranted against breakage due to defects in material or workmanship for one year from the date of purchase. Our warranty is valid only with proof of purchase from an Authorized Supernormal Eyewear Dealer. Supernormal does not warrant any lens against scratches. Scratched lenses are considered as a normal occurrence from everyday use. Alteration, misuse or abuse of a Supernormal product will void its warranty.
If Supernormal products are proven defective, Supernormal will replace them at no cost to you.

In case of breakage in the first year of use, Supernormal offers you a new pair of sunglasses for half the price. The offer only stands for the same model and color of the product purchased in the first place. This is also valid only with proof of purchase from an Authorized Supernormal Eyewear Dealer. Supernormal warranty does not cover lost or stolen items.

 

How to make a warranty claim:
E-mail us at hello@supernormalpeople.com with your purchase information and warranty issues.
In order for us to warranty your eyewear, you must notify us by email with information about what your warranty issues are. If a warranty is approved we will then give you a reference number that you must include with your products intended for warranty. Please do not send us any products without an approved reference number.

Please note that you are responsible for the shipping until we have received the goods. We, therefore, recommend you to choose a safe shipping method.

6 Force Majeure

In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by the public authority or similar circumstances Supernormal will apply to Force Majeure. This means that these Terms & Conditions can not or only partly be performed. If this occurs Supernormal will try to inform You about this.