FAQ

GENERAL

What is SUPERNORMAL about?

Supernormal is a modern, Lithuanian owned women sunglasses business. Our content is firstly about the relativity of normality and the idea that beauty lies in the eye of the beholder and not the society.

What to do if you would like to contact us about possible cooperation?

Concept stores, boutiques and shops: write us at sales@supernormalpeople.com
Photographers, illustrators, influencers and other creatives: write us at hello@supernormalpeople.com 

SUNGLASSES

How should you clean your polarised lenses?

Always clean the lenses with the microfiber tissue, that comes together with your sunglasses, or other soft material. Avoid putting the sunglasses lense down, facing rough materials, since it may cause scratching.

How do polarised lenses work?

Polarised lenses have special filter, that block intensive reflected light and reduce glare. They are the most useful in situations with high glare possibility (in flat areas) - near water, on roads etc. 

What are my glasses made from?

The frames are made from premium class acetate. The lenses are made from Triacetate Cellulose (TAC).

What are the sizes of the frames?

All models have differently sized frames. Check specific model for sizing.

Do SUPERNORMAL sunglasses have UV protection?

Yes, all of our sunglasses are 100% UV proof.

When I look into a mirror I feel a weird tingle in my damn nice body. Am I OK?

Yes. This means you are 100% SUPERNORMAL.

Who designed these sunglasses?

SUPERNORMAL was founded by Goda Narijauskaitė. The designs are hers. read more about Goda in section "about us".

When I look into a screen the image is weird. Is this normal?

Yes. When you look into your phone, computer screen, television or any other LCD screen with the sunglasses on, the view may seem distorted, striped or blurry. This is because the lenses are polarised and they protect your eyes from intensive reflected light and reduce glare. 

 

BUYING, PAYING, SHIPPING, AND RETURNING

How long will it take for my offer to arrive?

It really depends on where you are located. We ship all packages from Lithuania. (Yup, it's a small country by the Baltic sea, check it out). We pack your parcels Monday through Friday (we do take the two days off, SUPERNORMAL team has to rest sometimes).

Is the shipping free worldwide?

YES, my dear, it is. We ship worldwide for free.

What do I do if I've received a defective item? 

 Don't worry, we'll sort it out immediately.  Send us a photo within 14 days of delivery, where the defection is clearly visible and our team will contact you immediately.

What is SUPERNORMAL "oops" warranty?

Did you step on your sunglasses? Did you drive over them? Did your dog chew on them? Damn, that's not cool. But we offer 50% discount for your next order with the proof of purchase and proof of breakage. This offer is valid within one year of purchase.

Can I return the sunglasses?

If you decide to return the unused production in its original package back to us, you can do that within 14 days of delivery of your parcel.

PRINTS

Are SUPERNORMAL prints made specifically for this brand?

Yes, 6 illustrators created something unique, inspired by our sunglasses models.

Can I return the prints?

Non-deffective prints can not be returned. However if you noticed any defects, inform us (please include proof of purchase and proof of defect) and our team will help you immediately. You can do this within 14 days of delivery.