Free Returns on All Orders | Free Worldwide Shipping for orders over €200
Free Returns on All Orders | Free Worldwide Shipping for orders over €200

Frequently Asked Questions

ALL

WHAT IS SUPERNORMAL ABOUT?

WHAT IS YOUR SUSTAINABILITY POLICY?

WHERE ARE YOU LOCATED? WHERE CAN I GO TO TRY ON A PAIR?

CAN I BUY A GIFT CARD?

IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE ON YOUR WEBSITE?

WHAT WARRANTY DO YOU PROVIDE FOR YOUR PRODUCTS?

WHAT ARE THE SHIPPING AND RETURN COSTS?

WHERE DOES SUPERNORMAL SHIP TO AND FROM WHERE?

WHEN WILL MY ORDER ARRIVE?

I CHOOSE SELF-PICKUP AT DPD PARCEL BOXES, WHERE WILL MY ORDER ARRIVE?

HOW CAN I TRACK MY ORDER?

WILL I HAVE TO PAY ANY DUTIES OR TAXES?

WHY DOES THE ITEM I RECEIVED LOOK DIFFERENT THAN IT DOES ON THE WEBSITE?

CAN I RETURN OR EXCHANGE MY ORDER?

WHAT IF I DON’T ACCEPT/COLLECT MY ORDER?

WHAT DO I NEED TO DO TO RETURN MY ORDER?

WHEN WILL I RECEIVE MY REFUND?

CUSTOM LENSES - RETURN POLICY

WHAT DO I DO IF I'VE RECEIVED A DEFECTIVE ITEM?

HOW DOES SAME DAY STORE PICK-UP WORK?

CAN I RETURN OR EXCHANGE A GIFT CARD?

WHAT PAYMENT METHODS DOES SUPERNORMAL ACCEPT?

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT SUPERNORMAL?

WHY MY CREDIT/DEBIT CARD WAS DECLINED AT CHECKOUT?

WHAT ARE YOUR FRAMES MADE OUT OF?

WHAT IS CELLULOSE ACETATE?

WHAT’S THE DIFFERENCE BETWEEN CELLULOSE ACETATE AND REGULAR PLASTIC?

CAN CELLULOSE ACETATE BE ADJUSTED?

ARE MY FRAMES REIMBURSED BY MY HEALTH INSURANCE?

WHAT KIND OF LENSES ARE USED FOR SUNGLASSES?

WHAT IS POLARIZATION?

WHAT IS UV PROTECTION?

DO LIGHTER LENSES MEAN THAT THERE IS LESS PROTECTION?

WHEN I LOOK INTO THE SCREEN OF A PHONE WITH MY SUNGLASSES THE IMAGE IS WEIRD. IS THIS NORMAL?

WHAT ARE THE COMPUTER GLASSES?

SO, WHAT IS THE BLUE LIGHT?

CAN I ORDER GLASSES WITH PRESCRIPTION LENSES?

WHERE DO YOU MAKE YOUR PRESCRIPTION LENSES?

WHAT IS REQUIRED IN MY UPLOADED PRESCRIPTION RECIPE?

HOW LONG DOES IT TAKE TO MAKE MY PRESCRIPTION GLASSES?

DO YOU OFFER EYE TESTING?

WHY YOUR PRESCRIPTION LENSES ARE SO CHEAP?

CAN I CHANGE THE LENSES FOR MY SUPERNORMAL GLASSES SOMEWHERE ELSE?

I CAN’T SEE WELL WITH MY NEW GLASSES. WHAT SHOULD I DO?

I ALREADY HAVE SUPERNORMAL SUNGLASSES, BUT MY LENSES ARE SCRATCHED. CAN YOU CHANGE THEM?

HOW SHOULD I CARE AND CLEAN MY NEW GLASSES?

DO WE WORK UNDER CONSIGNATION?

WHAT SHOULD YOU DO IF YOU’D LIKE TO CONTACT US ABOUT A POSSIBLE COLLABORATION?

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